Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

CONDITIONS

  • The return period is 14 days.
  • Return costs are at your own expense.
  • A 10% restocking fee is applied to returns.
  • Please be aware that returns should be directed to one of the following addresses, depending on the specific shoe you have purchased and our stock management.

    Therefore, for assistance in initiating returns and to obtain the correct return address, please contact us at team@foreverandalwaysshoes.com:

  • Return Address 1:  
    c/o Forever & Always Shoes 
    1127 NE 9th Avenue, Unit 4
    Fort Lauderdale, FL 33304
  • Return Address 2: Egemenlik Mahallesi, 6125. Sokak No:23, 35070, Bornova, Izmir, Turkey

  • If the size is not the right fit for you, we are more than happy to facilitate an exchange for your shoes. Please reach out to us at team@foreverandalwaysshoes.com, and our team will assist you with the exchange process.
  • Damaged and/or worn items cannot be refunded.
  • If the sticker on the bottom of your shoes is damaged, we regret to inform you that the return of the shoes will not be accepted.
  • Please hold on to your proof of shipment until the refund has been made. If the product gets lost and you don’t have the proof of shipment, this is not our responsibility.
  • A refund will be made within 14 work days after we receive the package.
  • When you decide to return your order, you also send back the free gift. If you decide to return your order but want to keep the free gift, the valued amount will be charged.
  • Buyers are responsible for any customs and import taxes that may be applicable to their orders. Please note that Forever & Always Shoes is not accountable for any delays caused by customs processes.


QUESTIONS?

  • If you have any further questions, do not hesitate to contact us through our customer service. We love to help you further.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at team@foreverandalwaysshoes.com
    .
  • You can always contact us for any return questions at team@foreverandalwaysshoes.com


DAMAGES AND ISSUES

  • Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right
  • Unfortunately, we cannot accept returns on sale items or gift cards.


EXCHANGES

  • If the size is not the right fit for you or for another reason, we're more than happy to facilitate an exchange for your shoes. Please reach out to us at team@foreverandalwaysshoes.com and our team will assist you with the exchange process.

CUSTOMS & IMPORT TAXES

  • Buyers are responsible for any customs and import taxes that may be applicable to their orders. Please note that Forever & Always Shoes is not accountable for any delays caused by customs processes.

REFUNDS

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 14 working days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • A 10% restocking fee is applied to returns.
  • If more than 14 working days have passed since we approved your return, please contact us at team@foreverandalwaysshoes.com